Business Process Outsourcing

As a part of DHS our tailored Business process improvement approaches for companies, we offer services that can provide deeper knowledge about the quality improvements, service enhancements, cost reductions, and productivity increases in a business activity or process. We measure performance improvements by business outcomes and benefits, not just project outputs.

It’s essential to analyze business benefits and monitor them. process excellence is not easy and not a singular event. It’s a journey. It may take months or even years, depending on your current level of process focus and process maturity. The Performance Improvement through Benefits Management Methodology ensures that realizing benefits becomes an integral and the permanent part of organizational activities.


Benefits Of Our Business Process Outsourcing (BPO) Services

  • Time-Saving
  • Cost Management
  • Higher Quality And Better Performance
  • Flexibility
  • Expanded Coverage

Our Methodology

  • Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise
  • While each discipline (Lean, Six Sigma, Rapid Improvement) can stand alone, they can also work well together

Complete Business Process Outsourcing Solutions

DHS providing complete Business Process Outsourcing services to more than 534 clients and more than 120 organizations.

Customer interaction services

The BPO company would cover a business’s voicemail services, appointment schedules, email services, marketing program, telemarketing, customer support and other customer feedback.

Back-office transactions

This includes check, credit, and debit card processing; collection; receivables; direct and indirect procurement; transportation administration; logistics and dispatch; and warehouse management.

IT and software operations

These technical support functions include application development and testing, implementation services, and IT helpdesk.

Finance and accounting services

These functions include billing services, accounts payable, receivables, general accounting, auditing, and regulatory compliance.

Human resource services

BPOs can help address workforce challenges. They can also cover payroll services, healthcare administration, hiring and recruitment.

Knowledge services

These higher-level processes may include data analytics, data mining, data and knowledge management, and internet and web research.

Recognize. Adapt. Evolve and Grow with DHS Techno Solutions